Unity in serving Customers from the United States, Canada, and Mexico
Chicago, September 8, 2014: SMTCL-Americas announced it’s new strategy for sales and service in North America. SMTCL-Americas will work closely with its distributors in Canada, the United States, and Mexico to insure they have machines, parts, and service to support SMTCL Customers.
“So many of our Customers have divisions in the US, Canada, and Mexico, and we need to be able to offer them consistent sales and service. For Customers with centralized purchasing we need to assure them they SMTCL machines will have the same value configuration and the same high level of service and support, no matter where the machine is delivered”, says Jerry McCarty, SMTCL’s Chief Operating Officer. Customers will continue to receive sales consultation, training, and support from their local distributor. “Our distributors are highly skilled and experienced and they provide tremendous local support”, added McCarty. “SMTCL will make sure that we have skilled people in these regions to train our distributors on new products and provide specialized support when needed from our technical centers.
SMTCL is a subsidiary of SYMG, the largest Machine Tool Manufacturer in the world producing 80,000 Machine Tools each year and with revenues of $2,9 Billion. SMTCL has over 300 products including CNC Boring Mills, Vertical Turning Centers, Vertical Machining Centers, Horizontal Turning Centers, Horizontal Machining Centers, Gantry Type Machining Centers, Pipe Threading Machines and Tapping Centers. SMTCL also makes Conventional Lathes, Boring Mills, and Radial Drills. SMTCL has design centers in Germany and China as well as multiple factories in Germany and China. The Headquarters for SMTCL-Americas is located in the City of Industry, California and stocks machines, replacement parts, and accessories. Through a network of 15 Distributors in the US, Canada, and Mexico, SMTCL-Americas provides local service and support to customers in a variety of industries including Aerospace, Defense, Medical, Automotive, Electronics, and Job Shop.